UIOP keys not working on HP Pavilion dv6.3012he Why?

[Mark1951]

UIOP keys not working on HP Pavilion dv6.3012he Why?

[Kundal]

turn off your notebook....

once powering back on, start tapping F10 immediately.

it takes you to a screen that might say insyde flash.

press the U I O P on the screen, if you hear beep sound, its a software issue, if not, the key board needs to be repaired, contact hp at 800 474 6836

[Mark1951]

Does not resolve issue with computer.

[Kundal]

what do you mean by that?

do the beep under the bios or not?

[Mark1951]

The keys do beep under the bios. I guess it's a software issue issue, not a keyboard issue, correct?

[Kundal]

CORRECT.

Now click on start button, in the start search type DEVICE MANAGER, open it...

under key boards you will find the driver for the key board, do a right click on that, select uninstall.

the computer will restart.

once restarts, check if they work, if still nothing, needs to install the bios update...

if still doesnt  work that, let me know

[Mark1951]

The Bios update file is on the machine already. Any other sugestions?

[Kundal]

what about the driver uninstallation from device manager?

[Mark1951]

I did the driver uninstallation, but it did not resolve the issue with the keys. I thought of doing a fresh install of Windows, but the owner does not want me to do that at this time. Any other suggestions?

[Kundal]

No other way, sorry....

oh ya, last way, try to create a new user account....