USB-C Dock - Screen keeps disconnecting

[Nigeldb]

Hi @THe_Fossette and KrazyToad,

I'm afraid the situation is now worse. Yesterday, after updating the drivers and BIOS, both screens blacked out multiple times.  The laptop screen was fine.

Having tried all the recommended actions on the laptop, my only conclusion is there is something wrong with the dock. Please could HP replace the dock under warranty. 

Thanks

[KrazyToad]

@Nigeldb

As a last Reset please try a BIOS Recovery. Link: https://support.hp.com/in-en/document/c02693833

If the issue persists please contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[Nigeldb]

Hi @KrazyToad

I've decided to speak directly to a person at HP and raised a support ticket. Thanks for trying to help me out.

Hopefully a conversation can help clear this up.

[The_Fossette]

@Nigeldb

Thank you for the update.

I am positive that the support team will be able to provide you with the best solution.

Cheers!