USB Touchscreen Controller(C04D) not present

[StuRat1958]

Touchscreen not working. When running trouble shooter get to point where it asks to go to Mice and other pointing devices in device manager and USB Touchscreen Controller(C04D) is not present. How do I install this?

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[The_Fossette]

Hi @StuRat1958,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the touchscreen is not working on your computer.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[StuRat1958]

It quit working about a month ago. No software or hardware changes. I tried all the steps in the hp support page given. When I get to the spot where it says to open mice and other controllers in device manager, the USB touchscreen controller (C04D) is not listed like it says in the guide.

[StuRat1958]

I don't think you are reading what I said. I tried all of this already. My question is if you look below and see where it says expand mice and right click on USB touchscreen controller. That is not listed when I expand mice category. How do I install this if it is not listed?

Update the touch screen driver in Device Manager (HP 15-abxxx, 15-acxxx, 15-adxxx, 15-afxxx, 15-ajxxx and 15-fxx)
Reinstall the original touch screen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand Mice and other pointing devices.
Right-click the USB Touchscreen Controller(C04D).
Select the option Browse my computer for driver software.
Select the option Let me pick from a list of device drivers on my computer.
Select USB Input Device, and click Next.
Follow the onscreen instructions to install the driver.
When driver installation is complete, confirm the touch screen is functioning properly.
If the touch screen still does not respond after reinstalling the driver, continue to the next step.

[JUSTINALDERMAN]

http://www.driverscape.com/download/usb-touchscreen-controller%28universal%29

[JUSTINALDERMAN]

If you download and install the driver than it should at least see it after that. Than if it's not the newest you can update from there.

[JessikaV]

Hi, 

Display and touchscreen issues 

JessikaV
HP Support Community Administrator