USB ports stopped recognizing video capture devices

[jglefler]

Hello,

I am unable to find an answer for this problem anywhere else and hope someone here will be able to kindly help out.

I have a Pavilion dv7-6157nr Windows 7, 64 bit machine. I installed an Honestech VidBox 3 video capture device and VHS to DVD software on the laptop. This VidBox was working on my Windows 7, 64 bit system but suddenly stopped working. I installed it on an older computer with Windows Vista 64 bit and it worked just fine. Since the VidBox worked on the Vista system I uninstalled the VHS to DVD software and VidBox driver from the Windows 7 system and ran cCleaner on my registry. I then reinstalled version 5.0.29 VHS to DVD software first, rebooted and then reinstalled the version 3.0.6 VidBox driver and rebooted. I then plugged the VidBox hardware in to be sure it was recognized. I then started the VHS to DVD software and made sure it was set to use the VidBox on composite NTSC_M and started the VHS tape playing. The VHS to DVD video screen was unresponsive and completely blank. While I got no error messages the traditional black window didn't even show up in the VHS to DVD software. I did, however, get audio.

The VidBox stopped working on the Win 7 system shortly after trying to configure VidBox 3 to work with NCH Debut video capture software. Initially Debut worked with the VidBox video option and was showing the VCR video on the capture screen but it didn't seem to like the VidBox audio option. When I tried to save the VidBox audio setting in Debut it would hang up and crash the software. After a reboot the VidBox would no longer work with NCH Debut, NCH Golden Videos, NCH Video Pad, or even Honestech’s VHS to DVD. VidBox used to work with all of these programs. I also tried another video capture device I have and it too works on the Vista system but will no longer work on the Win 7 system. I have no errors in Win 7 device manager and it shows the VidBox is “working properly”. It is as if some setting got switched and is only recognizing the audio and not the video portion of the VidBox.

I uninstalled/reinstalled all universal serial bus controllers and it, unfortunately, didn't work. I am really stumped on this one. This is the first time I have ever had a challenge with a hardware device that I couldn't eventually overcome and your input will be very much appreciated.

Thanks for this forum and all you do. Honestech’s support has been responsive but primarily information gathering and very little in the way of solutions to try.

Thanks,

John

[techgrl38]

Hello and thanks for joining HP forums. I have a few things that you can try in order to resolve your vidbox issue. Please try them in the order listed here: 1. Download and install the most up to date drivers for your vidbox here: http://www.honestech.com/main/DriverUpdates.asp#VIDBOXdrivers 2. If the problem persists, try the solutions found here: http://forums.whatthetech.com/index.php?showtopic=121206 3. If the problem still persists, perform a system restore on your computer and restore it back to a date when you know the software was working. Follow these steps for performing the restore: http://support.hp.com/us-en/document/c01835735 4. If the problem still remains after the restore the last step we can do for the computer is to perform a recovery back to the factory settings and then reinstall the current software/drivers for the vidbox. Please note that this method is the most destructive of all listed which is why it is last. You will need to be sure and back up all of your files before performing a recovery because it will remove all files from your hard drive and restore your windows OS back to a brand new state. Follow these steps to perform a recovery: http://support.hp.com/us-en/document/c01867418 5. The above steps will eliminate the possibility of any windows issues with the vidbox. If the problem still remains after performing a system recovery this indicates a hardware issue and I would suggest you contact the vidbox makers at this point for resolution of the hardware issues. Thanks.

[jglefler]

Hi   techgrl38,

Thanks so much for the prompt response. I have already downloaded and installed the latest drivers and software from Honestech and that didn't work. I also tried to do a system restore but it has been about 3 weeks since this all happened and I was unable to get system restore to find a restore point that far back. Other than the traditional "find another restore point" is there any trick to finding an older restore point?

Thanks,

John

[techgrl38]

Hi John,

At this time the only supported method for performing a system restore is the one listed in the article in my previous post.  If the dates you want to restore back to are not available that means that the system did not create a restore on those dates and you can move foward and try the next step of the troubleshooting from my previous post.  One thing I wanted to mention is that when I was doing research on this issue I did notice a lot of posts in different forums from other people who seem to be having this same issue.  It is possible from reading through some of those posts that it is an issue with the vidbox itself for which you will need assistance from the makers of the vidbox.

Thanks,

Angela

[jglefler]

Hi Angela,

You have been so kind in offering your time and effort to try to solve this issue for me. Honestech has been great about trying to help too but seems to be out of ideas on this one.

Thanks again,

John