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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-06-2015 08:51 PM

HP Recommended
Product: Elitebook 840 G2
Operating System: Microsoft Windows 7 (64-bit)

Hello,

I'm using Elitebook 840 G2 notebook and setup USB3.0 driver (file: SP69862). However, the software poped up error message (the setup program failed to install one or more device drivers) at the end of installation. You can refer attach Installation log file in link here.

 

Please help me to fix this issue. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2015 07:55 AM

HP Recommended

Hi:

 

See if the driver directly from Intel works...

 

Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

View solution in original post

3 REPLIES 3

‎12-07-2015 07:55 AM

HP Recommended

Hi:

 

See if the driver directly from Intel works...

 

Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

‎12-07-2015 07:44 PM

HP Recommended
@Paul_Tikkanen wrote:

Hi:

 

See if the driver directly from Intel works...

 

Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

Thanks, Paul! It's working.

‎12-08-2015 07:01 AM

HP Recommended

You're very welcome.

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