Unable to install Qualcomm Atheros QCA9000 series bluetooth 4.0+HS driver and wireless LAN driver

[XYing]

Hi,

I'm using HP Envy dv6-7307tx

I was trying to install Qualcomm Atheros QCA9000 series bluetooth 4.0+HS driver and Qualcomm Atheros QCA9000 series wireless LAN driver, it prompted me with an error saying 'The device may not be present or could have been ejected/unplugged from the system'.

And, my wifi connection is not stable, it disconnects often, which it does not happen to my other laptop.

What should i do to resolve them?

Thanks.

[Paul_Tikkanen · Accepted solution]

Hi:

The parts list below for your notebook indicates that it comes with an Intel Centrino Wireless-N 2230 wireless/bluetooth card, so you need the Intel bluetooth driver for W8.1.

http://partsurfer.hp.com/Search.aspx?SearchText=D4B30PA

Below is the link to the latest W81. Intel BT driver for that model wireless card.

You want the second driver listed for 64 bit.

https://downloadcenter.intel.com/download/23449/Intel-PROSet-Wireless-Software-for-Bluetooth-technol...-

You can also try the latest wireless card driver and see if that helps any--again...2nd driver for 64 bit.

https://downloadcenter.intel.com/download/25224/Intel-PROSet-Wireless-Software-for-Windows-8-1-