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‎10-12-2015 12:27 PM

HP Recommended
Product: HP Probook 4530s
Operating System: Microsoft Windows 7 (64-bit)

Trying to upgrade from Windows 7 to Windows 10 but the installation stops and tells me to uninstall DigitalPersona Pro and I can't find it.

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‎10-21-2015 06:18 AM

HP Recommended

While upgrading to Windows 10 from Windows 7 the upgrade downloaded and then while going through it's "Preparing For Installation" phase it stopped and told me I had to uninstall HP ProtectTools Security Manager because it wasn't compatible with Windows 10.  So I uninstalled HP ProtectTools Security Manager but I think I didn't do it in the right order because "Preparing For Installation" said I now had to uninstall DigitalPersonna Pro but when I looked for it I couldn't find it anywhere.  I finally decided that there must have been a remnant of the file somewhere on the computer so to fix it I reinstalled HP ProtectTools Security Manager in Windows 7 and then uninstalled it again.  This time it went completely away because when I went back to Windows Update and resumed the Windows 10 Upgrade, it went all the way through the installation with no problems and now I'm the proud owner of Windows 10.  So far everthing is working good and I am pleased with Windows 10.

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3 REPLIES 3

‎10-12-2015 12:34 PM

HP Recommended

The linked page has the instructions:  http://pcuninstalltool.com/articles/How-Do-I-Uninstall/Remove-Digital+Persona+Pro-Completely-Off-You...

 

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I am a volunteer and I do not work for, nor represent, HP

‎10-12-2015 03:10 PM - edited ‎10-12-2015 03:21 PM

HP Recommended

mortjk

 

do not do this

 

please ask Dragon-Fur

he has a tutorial for you

 

 

 

@WAWood

 

Please Read  First the knowledge of HP specialists

 

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‎10-21-2015 06:18 AM

HP Recommended

While upgrading to Windows 10 from Windows 7 the upgrade downloaded and then while going through it's "Preparing For Installation" phase it stopped and told me I had to uninstall HP ProtectTools Security Manager because it wasn't compatible with Windows 10.  So I uninstalled HP ProtectTools Security Manager but I think I didn't do it in the right order because "Preparing For Installation" said I now had to uninstall DigitalPersonna Pro but when I looked for it I couldn't find it anywhere.  I finally decided that there must have been a remnant of the file somewhere on the computer so to fix it I reinstalled HP ProtectTools Security Manager in Windows 7 and then uninstalled it again.  This time it went completely away because when I went back to Windows Update and resumed the Windows 10 Upgrade, it went all the way through the installation with no problems and now I'm the proud owner of Windows 10.  So far everthing is working good and I am pleased with Windows 10.

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