Unknown Admin Password

[Ashleytscott]

Hello, 

I recently bought an Ex-Display HP laptop from my local sainsburys however I tried to install something onto it and its asking for an Admin Password. 

I went back into the sainsburys I bought it from and the 2 potential passwords they gave me didn't work. Is there a way round this? 

Serial Number: (removed content)

Product Number: K1W67EA#ABU

HP 15 Notebook - 15-r010na

Thanks Ash 

[GBL84]

Hello @Ashleytscott,

Is it a BIOS password or WINDOWS login Password. !!

If its BIOS then  ,At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[Ashleytscott]

Hi, 

It appears to be a user password. 

The computer loads up ok. and I can get on the internet etc, I just can click on the Users and Click Admin. Just cant log in? 

Will a Factory Restore work as I have not installed anything on it yet? 

Thanks 

[GBL84]

Hello @Ashleytscott,

Thank you for your reply !!

Yes !! You are right !

You will have to perform Factory Reset to recreate your own ADMIN account. 

Please try F11 for System Recovery.

Below documents should help you : 

https://support.hp.com/us-en/document/c03489643

https://support.hp.com/us-en/document/c00006110

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee