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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-10-2015 07:46 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

I have an HP Probook 450G1 and it seems that there is an unknown device on it with the details:

 

IUSB3\ROOT_HUB30&VID_8086&PID_8C31&REV_0004&SID_1942103C

IUSB3\ROOT_HUB30&VID_8086&PID_8C31&REV_0004

IUSB3\ROOT_HUB30&VID_8086&PID_8C31

 

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2015 07:57 AM

HP Recommended

Hi:

 

I can't access the business support site webpages right now...

 

See if installing the USB3 driver works for you.

 

Download unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

View solution in original post

3 REPLIES 3

‎09-10-2015 07:57 AM

HP Recommended

Hi:

 

I can't access the business support site webpages right now...

 

See if installing the USB3 driver works for you.

 

Download unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

‎09-10-2015 08:06 AM

HP Recommended

Thank you Paul

Now there are no unknown devices 

‎09-10-2015 08:12 AM

HP Recommended

You're very welcome.

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