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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-20-2015 03:24 PM

HP Recommended
Product: ProBook 6570b
Operating System: Microsoft Windows 10 (64-bit)

Hi,after upgrade to Windows 10 I have an unknown device in device manager. How do I find the driver for it? It have something to do with ACPI/HPQ6001...

 

I also asume that this missing driver is causing me a really anoying problem, I can't shut down the computer it only restart. :indifferent:

3 REPLIES 3

‎10-20-2015 03:35 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943827&swItemId=ob_150986_1&swEnvOid=419...

‎10-20-2015 03:41 PM

HP Recommended

Thanks! It worked and I don't have any unknown device anymore but the computer still restarts when clicking shut down, any thoughts about that?

‎10-20-2015 03:56 PM

HP Recommended

You're very welcome.

 

See if installing the latest chipset driver directly from Intel helps.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

 

The second file listed is the auto install file.

 

Is the correct graphics adapter(s) showing up under the Display adapters device manager category?

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