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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hi,

 

Apologies again for the delay - things will hopefully get back to normal in the new year :generic:

 

Was the MotherBoard replaced by HP?

 

Completely reset the power options as follows.

 

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt, select ‘Run as Administrator’ and enter the following command, then hit enter.

 

powercfg -restoredefaultschemes     ( note that there is a space after powercfg )

 

When complete, type exit and hit enter.  Restart the notebook and check the system now - is there any change.

 

Another option to try is first install the HP Power Manager Utility on the following link.

 

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55151.exe

 

After it's installed, set it to 'Performance' and check the system again.

 

Regards,

 

DP-K

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Windows Insider MVP

HP Recommended

Happy New Year!

The motherboard was installed by me, with a new HDD and Windows.

The power settings reset did nothing.

Thanks

HP Recommended

Hi,

 

Open windows Device Manager, expand the Processor tree - does Windows see the correct clock speed here?

 

Still in Device Manager, click the View tab and select 'Show hidden devices' - Expand the System tree and check for any error icons against any entry using the ACPI driver.

 

Could you also let me know if the Windows 7 installation was performed after replacing the MB?

 

Also, can you install HWiNFO64 from Here and post a screenshot with your next reply - the reason for this is because I have this version on a machine with an identical processor to yours and it'll give me something to compare.

 

Regards,

 

DP-K

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Windows Insider MVP

HP Recommended

Device manager shows correct 1.60Ghz speed under the processors tab

No error icons against ACPI drivers (or any other for that matter)

I purchased a new HDD on which Windows was installed when the new motherboard was replaced.

I wasn't sure what you wanted so I just prt sc this.

If you would like I can send you the full report log.

Picture1.png

 

HP Recommended

Hi,

 

I can't view it yet, but I'll get back to you as soon as the image has been approved.

 

Regards,

 

DP-K

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Windows Insider MVP

HP Recommended

Hi,

 

Well that's identical to the information on the machine I'm testing.

 

When you have time, could you do the following.

 

Open HWiNFO64, click the Sensors icon in the Toolbar and when this has loaded, click 'Logging Start' - after you have selected a name and destination for the file, leave this running, open Performance Information and Tools and Re-run the assessment.  When this has completed, stop the logging.

 

Upload the CSV file to an external site such as MediaFire and include the link to it with your next post.

 

Best regards,

 

DP-K

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Windows Insider MVP

HP Recommended

Data with using ThrottleStop - http://www.mediafire.com/?5dkgg1n65lgnnrq

 

Data without using ThrottleStop - http://www.mediafire.com/?kl7v7dods9mmb90

HP Recommended

Hi,

 

Can you record another 6 minute log, without ThrottleStop running, while the notebook is idling and post back with the link.

 

Regards,

 

DP-K

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Windows Insider MVP

HP Recommended
HP Recommended

Hi,

 

Ok, well this is what I've noticed from the logs you've provided.

 

At idle, the cores are spending much more time @1460MHz than I would expect considering the load on the CPU - On the identical processor I've tested, I estimate that >90% of the time the cores idle @931MHz which is what I'd expect with Speedstep.

 

The other thing I notice is that core 0 periodically reports no frequency ( this occurs on all the log files you've supplied ) - while this could be a glitch with HWiNFO, it has never happened on any of the log files I've recorded using the same application.

 

Given the above, I would suggest removing and re-seating the processor - I realise this is a pain and you may have already tried this, but if you haven't, it would definitely be the next thing I'd check.

 

Regards,

 

DP-K

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Windows Insider MVP

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