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01-24-2015 10:05 PM
Hey there, I would like to enquire about the vertical line down the middle of my laptop screen. There will be a white vertical line down the middle of my screen occasionally but when I adjust the position of my laptop, it disappears. Can I know why does this happen? Is this because of problems in the system or what? How can I fix it? Do I have to send it in to the HP service center to fix this issue?
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01-26-2015 01:04 PM
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I grasp that you are having an issue with the display but if you adjust the position of the display it disappears.
Here is a link to Display Quality Issues that may help.
As you stated it goes away when you reposition the display the connection cable may have become loose or damaged from opening and closing the display.
Here is a link to the HP Pavilion 14 Notebook PC, HP Pavilion 14 Touchsmart Notebook PC, HP Pavilion 14 Touchsmart Ultrabo.... Chapter 4 page 36 has removal instructions that may assist you in checking for that problem.
If your notebook is in warranty or you would like help please contact HP support for assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
Best of Luck!