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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-26-2015 03:11 AM

HP Recommended
Product: HP Elitebook 840 G1
Operating System: Microsoft Windows 8.1 (64-bit)

Hello ,colleagues!

 

I have strange issue.

 

When I started check of whole system Using HP Pc Hardware Diagnostics UEFI, (F2 on start, system diagnostics from USB drive with UEFI tool installed) I receive Error on Video RAM test:

 

Video Memory Check : FAILED

FAILURE ID:QFVU0F-7M07MH-XD6WXA-Q2D603

 

There is no any troubles found by other software - I see no any errors in Windows logs, no application crashes, etc.

 

Should I perform some actions to be sure that this issue will not affect my system and data?

 

Thank you!

10 REPLIES 10

‎06-26-2015 03:59 AM - edited ‎06-26-2015 04:03 AM

HP Recommended

This is a systemboard video solution issue.

 

Does your notebook have a discrete video adapter or only the onboard video solution ( via the CPU or APU, as appropriate to the CPU\chipset type)?

 

 

 I highly recommend contacting HP to arrange for warranty service. Use the contact options on the following URL.

http://h20565.www2.hp.com/portal/site/hpsc/public/psi/home?sp4ts.oid=5405360&ac.admitted=14353127730...

 

 

 It is highly recommended that you copy all important data to an external storage device before sending in to a service center. That will avoid any data loss.

 

 


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‎06-26-2015 04:12 AM

HP Recommended

Only the onboard video solution.

May I ask you about exact cause of this problem?

 

Than kyou

‎06-26-2015 05:09 AM

HP Recommended

It is hard to pinpoint. All electronics is prone to failures. Video memory is a fragile highly engineered thing and every now and then it becomes corrupt or damaged. Heat can be a cause or it can just be gremlins i.e. random unpredictable failure. 

That is why we must back up data religiously. Electronics cannot be trusted. 

‎06-26-2015 06:07 AM

HP Recommended

Thank you

 

I have posted case to HP support.

‎06-26-2015 07:08 AM

HP Recommended

 

Internal HP tool said that I have CarePack till 2/2017.

 

How can I check my CarePack state without CarePack number?

I just have Laptop Serial number.

 

Than kyou

 

 

‎06-26-2015 08:22 AM

HP Recommended

Just call HP. Where are you located (country only)?

‎06-26-2015 08:24 AM

HP Recommended

Ukraine.

Thay point me to Service Guys =(

I'm not sure that it is needed becaue I have no CarePack ID.

I don't want to spent money for that.

 

‎06-26-2015 08:31 AM

HP Recommended

Your call

‎06-26-2015 08:31 AM

HP Recommended

@Huffer

I have asked to have this escalated


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