Visible pixels on the display?

[adylkov]

Hello!

Please, tell me about two questions with using ProBook G4 470 Y8A97EA. Matrix resolution is 1600x900 and 17.3". Especially on the blue background I can see pixels table (for example in window titles in Win10), that I didn't ever seen on my old monitor with 17" and 1280x1024. Is it normal? Or there are some color (theme/calibration) settings in Win10 that are not adjusted or maybe problem with laptop display?

The second. What’s resolution will be more comfortable for long work with laptop and better for eyes on 17.3” (first of all I mean work with text, graphics and video)? Is it 1600x900 or FullHD resolution all the same would be better?

[ArickF2]

Hi,

Firstly regarding the pixels, if you see those pixels only in a perticular background and not on every screen, then rest assured that its not a hardware issue. so you can try updating the Video drivers. try to connect the system to a different external monitor, and see if the issue occurs there as well. try to isolate if its the monitor or only a resolution issue. If you your system is still in warranty, i suggest you call HP. We can surely help.   If there are no pixels on a different monitor and only on this, then possibly its a hardware failure. Calling HP, is the best option.

regarding the Hard work you do, i suggest always mentain 30cm distance from eye to screen. Full HD resolution will be best for you as long as you mentain the distance and give rest to your eyes after couple of hours pass.

Hope this Helps.  call HP even if there is no warranty, we can still try our best to keep our customers happy.

Regards

Arick

Although I am an HP employee, I am speaking for myself and not for HP.

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