Volume control keys on keyboard not working

[24sa_c]

The volume decrease key(f7), increase key(f8), mute key(f6) were working fine until  i do the last windows 10 update, this week. What should I do to solve this problem?

Thanks

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75513.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75505.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

Regards,

DP-K

[24sa_c]

HI DavidPK,

thanks a lot, really!! Now the keyboard its working fine.

Spoiler

[DavidPK]

You're welcome

All the best,

DP-K