Voyager Legend will not work with my laptop

[nt_winters]

I have an HP Pavilion dv6-3120us Entertainment Notebook PC with Windows 7(64-bit). I recently purchased a new bluetooth headset and am unable to get it to work with my laptop. The Previous headset was a Plantronics Voyager Pro which worked great with my laptop, all I had to do was pair it and that was that. My new headset is the Plantronics Voyager Legend and after pairing, it starts installing drivers and all but one are fine. 

        Bluetooth AV                                               Ready to use

        Bluetooth Remote Control                       Ready to use

        Bluetooth AV Remote Control Target   Ready to use

        Bluetooth Peripheral Device                   No Driver Found

        Bluetooth Hands-free                               Ready to use

I've uninstalled, reinstalled several times and it didn't help, It shows that the device is paired, but doesn't reroute audio to the headset or the microphone. It shows in audio devices but says disconnected, when I click on 'connect', nothing happens and 'set as default' is grayed out and I cannot select it. I know that there is a separate bluetooth USB adapter available, but I'm using the headset mostly for my phone (which works fine) and occasionally my laptop so I don't really want to purchase it. I've already contacted Plantronics about the issue and this was their response:

"Thank you for contacting Plantronics Technical Support.

If you are using built in blue tooth and not our blue tooth USB adapter unfortunately we cannot assist you with your built in blue tooth, Plantronics does not supply drivers, here is our statement with regards to using built in blue tooth:

If you are pairing the headset directly to your computer, the drivers that are required are for your computer's internal Bluetooth adapter. You will need the drivers supplied by your computer's manufacturer in order for you to use your Bluetooth headset as an audio device.

Different computer manufacturers and computer models will use different internal Bluetooth adapters, so you'll have to contact your computer manufacturer to get those drivers. Most major computer manufacturers have a "Drivers" or "Drivers and Downloads" page on their web site in which you can enter your computer model in order to retrieve available drivers. You can typically find the Bluetooth drivers under the "Network" category. "

I've checked for bluetooth driver updates and it says that none are available, I've also uninstalled and reinstalled the bluetooth drivers from the laptop. Sorry that this is a short novel, but I wanted to make sure to give all available details, any help or advice would be welcome. Thank you in advance.

[Mrstenter]

Hi Nt_winters,

Thank you for all the information, it is very useful. I understand you are having an issue with HP Pavilion dv6-3120us Notebook with Windows 7 and your new Plantronics Voyager Legend. In the device manager are all unknown devices removed as well as the Bluetooth devices for the headset? Broadcom is recommended for Plantronics Voyager Legend headsets. Here is a link to that driver.

Hope this helps.

Thanks.

[nt_winters]

So, I've tried this and I get an error message after installing that says. "No bluetooth device was detected. please make sure your bluetooth device is plugged in properly in order to continue installation"

[Mrstenter]

Hi Nt_winters,

Here is a document on Fixing Bluetooth Headphones.

Note only 1 device can be Bluetooth at one time.

Hope this helps if not you will have to try Plantronics for assistance.

Thanks.

[Pingala]

I could not get bluetooth working following any recommended ways. I even installed PLT Legend update from the Plantronics site. Finally, I tried the driver from http://www-307.ibm.com/pc/support/si...cid=MIGR-70042 , & with some adjustments during Microsoft update for "Bluetooth Peripheral Device", I could finally make it working! I think something is missing on the HP laptops.  I don't have a problem with Sony laptops. For more info, pl  check http://forums.macrumors.com/showthread.php?t=988308  

[ceb004]

I just obtained a ProBook 430 G2.  I ran into the same issues as previously reported.  I tried downloading the WIDCOMM driver from Broadcom, but it hangs on installation waiting for me to turn on my Bluetooth device.   The IBM drivers I couldn't find at all.

I can get the headset to pair, and can hear sounds played, but cannot use the microphone portion.

Plantronics support were useless -- they kept bleating "Buy the dongle."  The dongle repeatedly gets lost -- it's one of the reasons I upgraded to a laptop with Bluetooth integrated. 

[BlueBunny]

Thank you mrstenter... This driver you suggested was the fix for my PLT plantronics Legend. Even though I downloaded the Updater and installed the drivers from the Plantronics site, it still would not work in the recording devices under the volum control. once I installed this driver and ran the troubleshooter again, it gave me an option to fix the problem by making the Legend the default device, and its working fine now. You are my-kind-of -cool