05-16-2014 03:02 PM
I have a Compaq CQ58 which I've used for about 18 months.
Today I have not been able to access the Internet without using an Ethernet cable.
I've done some 'troubleshooting' and this tells me that the WiFi adapter is disabled. I've been told that I must have pressed a key and inadvertently switched the wireless connection off.
I've checked the start up guide and the short manual that I have but I can't find an answer to the problem there.
I know about the Flight Mode key and I have checked repeatedly that this is switched off which it needs to be in order to access the Internet.
Does anyone know how I can re-enable the WiFi adapter?
05-19-2014 02:15 PM
Welcome to the HP Forums.
I see that your wifi adapter has been disabled. I will try to help you with this.
Usually if a device is "disabled", it's more then likely in the Device Manager. Go to Device manager on your Notebook, and you should see "network adapters" in the list. Click on the "+" and it will show all of your network adapters installed. You should then be able to right click on the adapter and "enable" it, or "disable" it. As your's is disabled you'd want to enable.
Please let me know if this helped. Thank you for posting on the HP Forums.
05-21-2014 10:39 AM
Thank you for your reply.
I didn't actually try what you suggested, as before I received your reply, and a couple of hours after I
posted, Windows starting installing updates on my PC, and after this I decided to try again to use the PC without the Ethernet cable. I found that it worked.
I also noticed a small purple icon on the bottom right of the screen, next to icons for sound etc, which I hadn't seen there before. When I right clicked on this icon it said HP Remote so I knew then that the WiFi was working. But I hadn't actually done anything.
When I next used the PC I noticed that the purple icon had enlarged and moved to the bottom left of the screen. When I right clicked on it and went into settings the WiFi was clearly showing as enabled. As I had never used this icon before I don't see how I could have disabled it as the ISP suggested I had.
What I think happened therefore was that the Windows updates which were pending when I lost the wireless connection, somehow interfered with the WiFi. It's the only thing that makes any sense. There had been a message on my PC stating that Windows updates were due in 2 days time. They haven't caused a problem like this before but it was reading posts on the HP Forum which alerted me to this as a possible cause of the problem, and prompted me to re-test the PC after the updates had been installed
06-20-2016 07:07 AM
HP Pavillion DV 5000
Installed Win 7 Pro
Wi Fi is DISABLED
Nothing appears to be giving the option of checking enable or disabled.
Synaptics software download states already installed.
TheWiFi button isnot lightingup and systemdoesn't see wifi
06-25-2016 05:30 PM