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MrMelton Honor Student
Honor Student
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Warranty dates do not tally with my purchase dates

elitebook 820
Microsoft Windows 7 (64-bit)

Hi there I tried linking my serial number and product number of my laptops  with my hp passport, but that does not seem to to work.

 

The warranty checker start date november 2014 but we bought them in october 2015, so we are a year out. How do I update these, and am I able to link them to this hp passport account.

 

Thanks for your time.

 

All the best

 

Matt

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Teacher Teacher
Teacher
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Message 2 of 3
226
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Warranty dates do not tally with my purchase dates

Hi melton ,

 

In this to get you warranty to be update please do contact the HP support line of your country with the Proof of purchase with the serial number on it .

 

So that they would work on it and get it updated .

 

HP Worldwide Telephone Numbers 

 

http://h10032.www1.hp.com/ctg/Manual/c00047049.pdf

 

Also as you have the the passport account  you can raise a request throught the support case management .

 

r-K

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

 

I am an HP employee!!

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MrMelton Honor Student
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Message 3 of 3
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Warranty dates do not tally with my purchase dates

Thanks I have raised the case through the support case manager.

 

All the best.

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