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- Weird black square IN the screen

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12-30-2014 12:13 PM
So i have this black squre thing in my screen and im not sure what it is. I thought that it would have been a problem with the pixles in my screen but when i turned my screen around i slammed it, well i wouldnt say slammed maybe more like banged it onto the table a bit but it then it fell lower in my screen. It is like a 3D black square in my screen and it doesnt stick out at all. When i share screens on skype people cant see it so iknow it not the screen i guess but it on the inside. I dont really know how to describe it more then that. I can click in that area and my screen is touch screen by the way so I can click or touch that area. it still works. It also smooth when i touch so iknow it in the screen.
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12-30-2014 01:31 PM
Welcome to the HP Community Forum.
What a odd thing to have happened!
I am pretty sure there is no software fix for bits stuck in the screen.
You are most probably going to have to either take apart the unit yourself -- lacking warranty and resources to have it repaired -- OR you can send it to HP or another reputable Repair house and have the bit removed. Because everything works properly, the repair shouldn't cost a great deal -- perhaps not anything at all if the box is under warranty.
I would ask to have the piece returned; you could place it in a tiny jar next to the computer. Smiling.
You can contact HP directly and ask a Technician about this:
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
======================== ===============================
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
12-30-2014 01:31 PM
Welcome to the HP Community Forum.
What a odd thing to have happened!
I am pretty sure there is no software fix for bits stuck in the screen.
You are most probably going to have to either take apart the unit yourself -- lacking warranty and resources to have it repaired -- OR you can send it to HP or another reputable Repair house and have the bit removed. Because everything works properly, the repair shouldn't cost a great deal -- perhaps not anything at all if the box is under warranty.
I would ask to have the piece returned; you could place it in a tiny jar next to the computer. Smiling.
You can contact HP directly and ask a Technician about this:
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
======================== ===============================
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
01-01-2015 11:05 AM
You are welcome.
I hope the issue turns out to be minor.
Happy New Year 2015!
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
