• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-17-2017 06:50 PM

HP Recommended
Product: Notebook
Operating System: Microsoft Windows 10 (32-bit)

A hacker got ahold of a 3 week old notebook and I need to restore it. 

After a while during the Restore there is a Startup Password required.

The message is "This computer is configured to require a password in order to start up. Please enter the Startup Password below.

 

I did not set a password. How do I find out what it is?

2 REPLIES 2

‎04-18-2017 12:03 AM

HP Recommended

You will need to contact HP Tech support for help on password removal:

https://support.hp.com/us-en/contact-hp

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

‎04-18-2017 02:24 AM

HP Recommended

Hi,

In this case, you shoud remove a startup password. What you could try is to use a system restore point to restore the settings, but it is somewhat risky. I would only attempt this once his data has been backed up. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.