cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
dkunkel9
New member
1 0 0 0
Message 1 of 3
285
Flag Post

What is my Startup Password?

HP Recommended
Notebook
Microsoft Windows 10 (32-bit)

A hacker got ahold of a 3 week old notebook and I need to restore it. 

After a while during the Restore there is a Startup Password required.

The message is "This computer is configured to require a password in order to start up. Please enter the Startup Password below.

 

I did not set a password. How do I find out what it is?

0 Kudos
2 REPLIES 2
CherylG
Level 17
44,714 38,155 3,356 11,465
Message 2 of 3
Flag Post
HP Recommended

You will need to contact HP Tech support for help on password removal:

https://support.hp.com/us-en/contact-hp

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
hpda482
New member
5 5 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi,

In this case, you shoud remove a startup password. What you could try is to use a system restore point to restore the settings, but it is somewhat risky. I would only attempt this once his data has been backed up. 

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation