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- Where can I find the HP Software Setup (EliteBook 8570w)?

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02-15-2017 09:55 AM - edited 02-15-2017 10:00 AM
I have the 8570w but lost my ''Application and Driver Recovery DVD'' wich came with the laptop. I remember I used to run ''HP software setup'' and automatically installed all drivers needed wich made the laptop work great!
Now after a clean install im having problems with the 8570w when installing the drivers directly from the HP site.. (in partucliar nvidia K2000m driver issues with the refresh rate and a buzzing audio sound whenever im scrolling) PLEASE I need the HP software setup, where can I download it? I have searched everywhereon the HP site.. nowhere to be found.
02-15-2017 11:42 AM
Hello;
Allow me to welcome you to the HP forums!
Sorry, but HP does not provide downloads for what you want. Instead, you have to order the HP Recovery Media and it will come with the CD you need.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
Good Luck
I am a volunteer and I do not work for, nor represent, HP
02-16-2017 08:57 AM
I have put all the information asked and looked for 8570w Windows 7 (I even tried WIndows 8 and 10 and even in other language (english) ) and still nowhere to be found... Could you be kind to show me the link?
02-16-2017 09:10 AM
Usually, that link takes you to the page you need to order the recovery media -- but it looks like that is not working.
You can try calling HPCustomer Support to see if you can order it from them.
If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
Good Luck
I am a volunteer and I do not work for, nor represent, HP
