Where to download the HP Recovery Media

[Ian_111]

Hello I need a new hard drive for my laptop as the my hard drive has failed, but I do not have the Hp recovery media I am supposed to have to restore my laptop to a factory state for installing this new hard drive. Can anyone tell me exactly what programme I should download (and burn onto a cd) to do this?

[erico]

Lets start with you helping us by identifying your notebook completely.

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years. It is difficult to help you if we don't know which specific model you own..


Remove the battery and look in the compartment where the battery was installed. You should see a Service tag with printed part number and a product name. Please post the p/n (with all alphanumeric characters) here. If you live outside of North America, it helps us if you post the country of purchase. Also post the installed CPU type. (AMD or Intel)

Since you did not create a recovery disk set or usb recovery media, you wil have to purchase a recovery disk set from HP or an HP partner. Fortunately, they are not expensive. A recovery disk set usually costs @ $25.00.

How to order recovery disks

[Ian_111]

Thanks for the reply, there are a lot of numbers and codes listed in the battery space but non of them are specifically titled 'part number' or 'product name'. So I can't be sure I have the correct codes but the laptop is a hp pavillion dv6-6152ea, the 'serial' is {Private Information Removed} and the 'product' is LS245EA#ABU. Hope those are the right codes. Also, I live in the UK.

[CherylG]

Recovery Discs are available here:

http://www.best2serve.com/page/rcd_hardware_related_products/?product_type_id=4&hardware_product_id=...

[Ian_111]

Thanks, very expensive though:smileysad:. Don't think I got any hp recovery media when I bought my laptop from systemactive.com.

[CherylG]

You most likely did not get Recovery Discs in the box, but you have/had software on the hdd to create a set. Are you sure you didn't make the set and put it away when you first got the laptop?

Creating Recovery Media >> Windows 7

[Ian_111]

I bought the laptop from system active.co.uk. Don't think it came with a recovery disc as I usually keep all the stuff you get with electricals. And the more expensive the product, the more likely I am going to be to keep the stuff that comes with it.

[lasvegaswireman]

Ian_111,

As Cheryl previously stated, "You most likely did not get Recovery Discs in the box, but you have/had software on the hdd to create a set." Basically, when you first setup your computer, you should have created your personal set of HP Recovery Discs or an HP Recovery USB Flash drive. If you didn't create the HP Recovery Media, you will need to order an HP Recovery Disc set to return the computer to a factory like state.

Alternatively, if you can still read the 25-digit Windows product key on the Microsoft COA affixed to the bottom of your computer, you can attempt to perform a clean install of Windows 7 on your computer. Please see "How to Install Windows 7 Without the Disc" to download Windows 7 SP1, create the Windows installation media, and install Windows. This method will install Windows only and you will not have use of any HP customizations or value-added software that came with your computer. 

Please see the HP Pavilion dv6-6152ea Entertainment Notebook PC Drivers page for any necessary drivers not native to Windows 7. If you still have missing and/or unknown devices, please post the Windows Device Manager's "Hardware Ids" as shown in the example below;

If you have any further questions, please don't hesitate to ask.

Please click the white KUDOS star to show your appreciation