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‎06-03-2010 01:38 AM

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I discovered a repeatable bug in my pavillion tx2650 on Windows 7 x64 with latest drivers installed. (The trackpad's scroll area stops working after windows returns from hibernation). Does anyone know where I can report the bug to HP?

3 REPLIES 3

‎06-03-2010 09:52 AM

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‎06-04-2010 03:13 PM - last edited on ‎02-20-2017 03:12 PM by HP Administrator

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@whatdoesitwant

 

Hi,

Uninstall Your current driver for Synaptics touchpad.

 

Resource:
Uninstalling Software in Windows 7

Uninstall or change a program in Windows 7


Download and install:

Synaptics Touchpad here (version: 14.0.9.5 for 32/64 bit Windows 7)

 

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‎06-05-2010 09:02 AM

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I had the same problem. Called tech support and they insisted that it was the way I used my touchpad even though I have 5 notebooks that do not have a problem. Finally, I uninstall the so-called updated driver on the web site http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-82193-1&lc=en&dlc=en&cc=us&...=

The touchpad is now usable again. I informed tech support about what I'd found, they told me to continue to install the driver on the link and then check back periodically for an update. In the meantime, I am screwed using the updated driver. Go figure. So, I don't advice you calling the "contact us" link as the previous post recommended. You will be wasting your time. HP is so cheap that they cannot hire trained tech support. And giving us a chance to repot bugs to real engineers

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