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‎03-02-2017 06:24 AM - edited ‎03-02-2017 06:26 AM

HP Recommended
Product: HP 450 G4
Operating System: Microsoft Windows 10 (64-bit)

Good day,

 

I have problem with some drivers. I installed everything drivers for my notebook. But after actualisation win 10 I have several  question marks in device manager.

 

Here are detail informations:

 

1. Device BTHENUM\{00000002-0000-1000-8000-0002ee000002}_LOCALMFG&0002\7&21e8442f&0&402CF453D11E_C00000000

 

2. Device BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&000100c4_PID&13a1\7&21e8442f&0&64BC0CF387DD_C00000000

 

3. Device BTHENUM\{00001304-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&21e8442f&0&402CF453D11E_C00000000

 

4. Device BTHENUM\{0000111b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&21e8442f&0&402CF453D11E_C00000000

 

Which specific drivers I must install to resolve these problems? Bluetooth drivers I installed. Thanks a lot 🙂

 

 

6 REPLIES 6

‎03-02-2017 06:32 AM

HP Recommended

HI

 

You can find all the drivers for your PC in the link below

 

http://support.hp.com/in-en/drivers/selfservice/hp-probook-450-g4-notebook-pc/10477253

 

Install chipset & Graphics drivers from the link

 

& install HP Support Assistant from the link below

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77890.exe

 

& check for updates and run all of them

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

‎03-02-2017 06:41 AM - edited ‎03-02-2017 06:43 AM

HP Recommended

Thanks, but these drivers I installed before. I didn´t have question marks in device manager but after actualisation win question marks are there I think.

‎03-02-2017 07:13 AM

HP Recommended

@Ladiss

 

Are you trying to install a Bluetooth device???

 

REO

‎03-02-2017 07:54 AM

HP Recommended

I connect via bluetooth my phone only...and install these drivers from driver - network from here http://support.hp.com/in-en/drivers/selfservice/hp-probook-450-g4-notebook-pc/10477253

‎03-02-2017 07:57 AM

HP Recommended

@Ladiss

 

https://www.techwalla.com/articles/how-to-install-driver-software-for-a-bluetooth-peripheral-device

 

REO

‎03-02-2017 08:16 AM

HP Recommended

thanks but it doesn´t solve my problem Bez názvu.png

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