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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-14-2016 05:03 PM

HP Recommended
Product: Pavilion 23
Operating System: Microsoft Windows 10 (64-bit)

Wifi stopped working, could not access. Adapter does not show in device manager.  Anyway to confirm the adapter died (versus some software issue)? 

 

Anyone with experience regarding replacing wifi adapter on this type pc?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2016 12:21 PM - last edited on ‎03-15-2024 09:26 AM by Level 5

HP Recommended

Hi @intimeless

 

Thank you for posting back.

 

Yes, I want you to run the hardware diagnostics to make sure that the wireless card is working fine.

 

Follow the steps in the below link.

 

https://support.hp.com/nz-en/help/hp-pc-hardware-diagnostics

 

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Tags (1)
5 REPLIES 5

‎12-14-2016 05:33 PM

HP Recommended

Hi @intimeless

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that Wi-Fi stopped working on your computer.

 

I’d love to help!

 

Follow the steps in the below link to fix this issue.

 

http://hp.care/2fsiEjj

 

Looking forward to your reply and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

‎12-15-2016 10:18 AM

HP Recommended

I appreciate your help.  In my post you will see that the adapter does not show up in the Device Manager.  That points to a complete failure of the adapter.  I did the driver reinstall but of course that didn't work as there is no hardware to attach it to.

 

I am looking for some way to confirm the adapter is dead?

 

Also, I am asking about possibly replacing the adapter?  Any experience with this?

 

Thanks

‎12-15-2016 12:21 PM - last edited on ‎03-15-2024 09:26 AM by Level 5

HP Recommended

Hi @intimeless

 

Thank you for posting back.

 

Yes, I want you to run the hardware diagnostics to make sure that the wireless card is working fine.

 

Follow the steps in the below link.

 

https://support.hp.com/nz-en/help/hp-pc-hardware-diagnostics

 

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Tags (1)

‎12-15-2016 03:17 PM

HP Recommended

The hardware check kicked the adapter back to life.  Everything passed and the adapter re-appeared in the Device Manager and is now working as normal.  Thanks.

‎12-15-2016 03:22 PM

HP Recommended

Hi @intimeless

 

Thank you for posting back.

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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