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‎02-18-2016 08:19 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

I updated the OS from win 8.1 to 10 and it was somthly but after this recent update in win 10 suddenly the wifi stopped recognizing any networks around it...also the audio stopped working. I tried troubleshooting both and found that audio starts working after troubleshoot but wifi dosen't. This happens every time I switch on my laptop, and everytime i have to troubleshoot audio driver to repair it but wifi dosen't work everytime....please help....I also tried updating both the drivers but it says drivers are up to date everytime.....please let me know if anyone can guide me through this problem...

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2016 01:13 PM

HP Recommended

Hey @Riken_HP,

Welcome to the HP Support Forums! This is a great place to find solutions and help from our community!

 

I understand you're having issues with the wifi on your HP Notebook. I'd be happy to help.

 

What is the exact model of your notebook? If you're unsure you can find that here: http://support.hp.com/us-en/drivers

 

The following pages are helpful when troubleshooting wireless connectivity issues.
Troubleshooting wireless network and Internet (Windows 10)

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget a Network (Windows 10)
Forget Wireless Network Profiles in Windows 10

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right-click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the Winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right-click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self-explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

 

Please keep me posted. 

 

You can always say thanks by hitting the Thumbs Up button below!

Cheers.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

View solution in original post

3 REPLIES 3

‎02-19-2016 01:13 PM

HP Recommended

Hey @Riken_HP,

Welcome to the HP Support Forums! This is a great place to find solutions and help from our community!

 

I understand you're having issues with the wifi on your HP Notebook. I'd be happy to help.

 

What is the exact model of your notebook? If you're unsure you can find that here: http://support.hp.com/us-en/drivers

 

The following pages are helpful when troubleshooting wireless connectivity issues.
Troubleshooting wireless network and Internet (Windows 10)

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget a Network (Windows 10)
Forget Wireless Network Profiles in Windows 10

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right-click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the Winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right-click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self-explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

 

Please keep me posted. 

 

You can always say thanks by hitting the Thumbs Up button below!

Cheers.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

‎02-20-2016 12:08 AM - edited ‎02-20-2016 04:27 AM

HP Recommended

Hi TechSurge,

 

This is the model I am using HP Notebook - 15-af001ax .

 

I tried to all the things from the list of suggestions that you have posted above but none of them helped me solve my problem, I did not understood the last to suggestions from the list so I have not tried those two yet.

 

after trying all the solutions, it worked for sometime but soon ended up at the same problem.

 

Also at the time of uninstalling the drivers there are 2 different sections for audio,

 

1- Audio inputs and Outputs

     Microphone (Realtek high defination audio)

     Speaker/HP (Realtek high defination audio)

 

 2- Sound, Video and game countrolers

      AMD Hign Defination Audio Device

      Cyberlink Webcam Virtual Driver

      Realtek high defination audio

 

And for Network adapters it shows,

 

 

Network Adapters

      Realtek PCIe FE Family Controler

      Realtek RTL8723BE 802.11 bgn wi-fi adapter

 

 

Please let me know which drivers should I uninstall....

 

Thank you!

‎02-22-2016 12:14 PM

HP Recommended

Hey @Riken_HP,
 

My bad, I didn't see the part where you were having audio issues as well.

 

I would run the HP Support Assistant to update the drivers.

The following are some helpful links for troubleshooting the HP Support Assistant or downloading the latest version:

HP Support Assistant

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)
Using HP Support Assistant (Windows 7, Windows Vista)
HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎
HP PCs - Troubleshooting HP Support Assistant (Windows 7)

 

I also strongly recommend running the Windows Update Tool as it may find, and update any old or missing drivers that you need.

 

Please keep me posted. 

 

You can always say thanks by hitting the Thumbs Up button below!

Cheers.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

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