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bsheikh
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Message 1 of 3
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Windows 10 Diagnosis fail on restart

HP Recommended
Compaq Inspirion
Microsoft Windows 10 (64-bit)

My laptop was working on Windows 10. One fine day it stoped working. Did restore with keeping files and havent been able to restart still.

 

It asks for a password "

 

I go to advanced setting in System Tools at start up and select safe mode (Option 4) but when it tries to start it asks for a "Start up Password" - Message "The computer is configured to require a password in order to start up.Please enter the start up password below "

 

When I enter the last password that I was using to login to windows before it got corrupted .. that password is not working.

 

Dont know which password would it be .. I cant remember if i did or did not set up a start up password about 4 years back when the laptop was purchased.

 

Can you please me in getting the data recovered from this machine somehow ?

 

Regards,

Bassam

 

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mdklassen
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> Can you please me in getting the data recovered from this machine ?

 

If all else fails, you can remove the disk-drive, and connect it as a "slave" disk-drive on some other computer, and access all your personal files.

 

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mdklassen
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> Don't know which password would it be .. I can't remember if i did ...

 

If you did not set a password, does pressing ENTER work?

 

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