• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-02-2016 03:47 PM - edited ‎03-04-2016 06:49 PM

HP Recommended
Product: HP Pavilion dv7-3169wm
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 64 bit  does not come with the driver for BDDVDRW CT10L, only a dvd driver is found, no blu ray driver can be found.   Nothing was found in HP Support Assistant.  Any Answers would be appreciated.

3 REPLIES 3

‎03-03-2016 04:09 PM

HP Recommended

Hey @Donajos3,

Welcome to the HP Support Forums! This is a great place to find solutions and help from our community!

 

I understand you're having some trouble with drivers on your HP Pavilion dv7 Notebook. I'd be happy to help you with that, however, to better assist you, I do need to ask some more information.

 

What is the Model number of the Notebook you're having difficulty with? If unsure, you can find that here: http://support.hp.com/us-en/drivers/

 

Is there any error message?

 

In the meantime, you could check the drivers page for updates.  You can find that here: http://support.hp.com/us-en/drivers/

 

Please keep me posted. 

 

You can always say thanks by hitting the Thumbs Up button below!

Cheers.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

‎03-04-2016 06:00 PM

HP Recommended

dv7-3169wm  is model #

wa76ua is product #

‎03-04-2016 06:55 PM

HP Recommended

Hey @Donajos3,
 

I am unable to find the direct drivers for your notebook for windows 10.

 

I strongly suggest running the Windows Update Tool as it may find, and update any old or missing drivers that you need.

 

Please keep me posted. 

 

You can always say thanks by hitting the Thumbs Up button below!

Cheers.

 

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.