• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-29-2016 03:47 PM

HP Recommended
Product: Pavilion dm4 Notebook
Operating System: Microsoft Windows 7 (32-bit)

Is there a Windows 10 driver available for my "HP Pavilion dm-4 Notebook" - purchased 3-2011?  And does anyone know of a phone number for HP customer service?  Or is there a "HP customer service chat line"?  Or perhaps this forum is their way of providing customer service?   I WAS using Window 10 until my WiFi internet connection was lost.  When I was unable to connect to WIfi,   I contacted Geek Squad for help.  After an hour - they instructed me to "call"  HP and ask if a Windows 10 driver was available for my notebook.  Of course I have not been able to find  a phone number.  Help!!

3 REPLIES 3

‎02-29-2016 04:14 PM - last edited on ‎04-21-2016 04:06 PM by HP Administrator

HP Recommended

Hi,

 

Firstly what is your Pavilion dm4 ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

 

Secondly you can use the following phone list:

 

     http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎02-29-2016 07:20 PM

HP Recommended

Thank you for the sites and my model is:  dm4-1265dx  Any other information you have regarding using Windows 10 for this notebook is appreciated!  Again Geek Squad did have Windows 10 working on this computer - I used it for several months.  But for some reason this Geek Tech is telling me without a driver he can not get this to work.

‎02-29-2016 07:42 PM

HP Recommended

Also the product number is XZ298UA#ABA  Went to the site above and it stated not compatable, not tested for Pavilion dm4 1265dx    My problem will now be returning to Windows 7 as I have been using Windows 10 for sometime - thus I understand old version is probably deleted from my laptop.  Surely there is a way to get Windows 10 working again?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.