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‎02-29-2016 03:47 PM

HP Recommended
Product: Pavilion dm4 Notebook
Operating System: Microsoft Windows 7 (32-bit)

Is there a Windows 10 driver available for my "HP Pavilion dm-4 Notebook" - purchased 3-2011?  And does anyone know of a phone number for HP customer service?  Or is there a "HP customer service chat line"?  Or perhaps this forum is their way of providing customer service?   I WAS using Window 10 until my WiFi internet connection was lost.  When I was unable to connect to WIfi,   I contacted Geek Squad for help.  After an hour - they instructed me to "call"  HP and ask if a Windows 10 driver was available for my notebook.  Of course I have not been able to find  a phone number.  Help!!

3 REPLIES 3

‎02-29-2016 04:14 PM - last edited on ‎04-21-2016 04:06 PM by HP Administrator

HP Recommended

Hi,

 

Firstly what is your Pavilion dm4 ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

 

Secondly you can use the following phone list:

 

     http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Regards.

BH
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‎02-29-2016 07:20 PM

HP Recommended

Thank you for the sites and my model is:  dm4-1265dx  Any other information you have regarding using Windows 10 for this notebook is appreciated!  Again Geek Squad did have Windows 10 working on this computer - I used it for several months.  But for some reason this Geek Tech is telling me without a driver he can not get this to work.

‎02-29-2016 07:42 PM

HP Recommended

Also the product number is XZ298UA#ABA  Went to the site above and it stated not compatable, not tested for Pavilion dm4 1265dx    My problem will now be returning to Windows 7 as I have been using Windows 10 for sometime - thus I understand old version is probably deleted from my laptop.  Surely there is a way to get Windows 10 working again?

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