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HP Envy DV7 Notebook PC
Microsoft Windows 10 (64-bit)

Ever since I upgraded to Windows 10 I have had continous failures of my wireless card.  I will be working normally and all of a sudden I have no connection to wifi.  A browser will show mo internet connection.  All other devices on my network have no problems.  I cannot connect to a differnt network or even try to disconnect and reconnect.  The ony fix (for a few days) is to reboot the notebook.  However in rebooting I get a systems stop failure and Windows saves a crashdump file.  

 

The Error shown is _Driver_Power_State_Failure

 

Searching the Microsoft site the error is stated to be caused by bad drivers.  I have no idea how to get updated drivers, MS doesn't have them and HP doesn't seem to either.

3 REPLIES 3
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Hi @GaryHerman,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your  HP ENVY dv7-7210em Notebook and issues with the Ralink RT5390R 802.11bgn Wi-Fi Adapter disconnecting. You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10.  Please restart the Notebook twice to make sure all update have been completed!

 

Here is a document that shows how to update drivers that are not working correctly with Windows 10.

Please let me know.

Thanks.



Please let me know how this goes.

Thanks.

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Hi Gary,

 

Try this new MediaTek (Ralink) Wireless LAN driver.

 

Good luck!

 

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Hi, I have a notbook g7 and had quite the same problem: my Ralink board disappear after a while or when coming back of sleep or simplel alleatory. Well the solution the worked out for me was to keep the last version 5.057 and install over the old 5.045 from here too, since that no more problem even though the driver version is the 057 but evrythin looks like ok, why???? say that I had corruption???? everthing new and fresh from original win 8 and no problems, well before got fixed I even need to "dong" the place of the ralink board, looking like it was "failing".....

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