• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2016 03:22 PM

HP Recommended
Product: HP P2-1311
Operating System: Microsoft Windows 10 (64-bit)

Ok, so today everything was normal i turned on my HP p2-1311, and was trying to fix a purple tinted screen issue (I ended up fixing it), however when i powered off to go celebrate my success with fixing the purple tinted screen when i came back and powered it back on, it took a lot longer to turn on, so i thought "Huh must be lagging" and everything was normal i typed in my password and pressed enter, i sat there for about five minutes it was saying "Preparing Windows" so i left for about half an hour and when i came back it was still doing that, 5 minutes later it stopped and there it was, the bsod, i restarted again, and kept having the same problem except instead of the bsod it kept saying "Whoops, something went wrong" and the options to retry or cancel, if i clicked retry it would instantly refresh, if i clicked cancel it would bring me to a desktop that looked as if i had just turned on the computer for the first time, and it said on the side of the screen that it was a temporary account and any files i made would be deleted and that i can't acces my files, help would be appreciated, P.S. i didn't do anything that i think would affect this, EG, installing apps, fiddling with the inner computer.

1 REPLY 1

‎05-14-2016 12:17 PM

HP Recommended

Hey,

 

Welcome to the HP Support forum. Thanks for posting !

 

I am sorry about the issues you experience with your computer.

 

Let's try to use System Restore in hope it may help. Learn more about this option and start it to restore back to a condition 1-2 days before this problem started:

>> http://support.hp.com/us-en/document/c03327545

>> http://support.hp.com/us-en/document/c03327545#AbT5

 

 

If you did try System Restore, if it completes successfully but the issue persists, please load to Desktop and open Computer -> Local drive C: , Go to Users folder and let me know if you see your files/folders based on your username ?  If YES, you may want to back them up somewhere on external device (e.g. cloud space such as OneDrive, DropBox, Google Drive  OR simply on external USB pen drive(s) ).

Eventually, you can try the Option Reset (refresh your PC) as described here >> http://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html 

 

Let me know if this works for you.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.