cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Tonykiwi
New member
3 0 0 0
Message 1 of 2
154
Flag Post

Windows 10 upgrade from windows 7 - cannot locate upgrade licence

HP Recommended
Elitebook 820 G1
Microsoft Windows 7 (64-bit)

Hi.  My Elitebook was factory installed with windows 7, but had a free upgrade to windows 10 included.  I successfully upgraded to windows 10 no problems and ran windows 10 for the last couple of years.  The last couple of days my system completely crashed and I have had to reformat it and use theHP recovery tool to get it operating again.  But - it returned it to Windows 7, not Windows 10.  So my question is how do I recover my free upgrade to windows 10 ?

 

 

0 Kudos
1 REPLY 1
WAWood
Level 16
Level 16
30,545 30,452 2,785 6,725
Message 2 of 2
Flag Post
HP Recommended

@Tonykiwi

 

Sorry, but basically -- you don't!  The HP Recovery function is designed to return the PC to its original OS, not the one you Upgraded to.

 

At this point, if you want Win10 back on the PC, you will have to do the upgrade again.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation