Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

[tg040]

I tried pretty much everything suggested here.

Downgrade intel driver. Result: froze up my computer when I ran setup.

Change the bios setting to disable some intel sh..

Disabled fast startup under power options.

None worked.

I am on the verge of switching to mac. How can two big companies like hp and microsoft can`t see this coming before they release sofware.  I have an hp envy x360 that I bought this year.

[andygi11]

This is an intel-microsoft problem not an hp-microsoft one
And the only solution is downgrading IME to 9.5.xx at the moment. It is solely upto intel to update their drivers which they are not doing for a reason unknown 😕

[JDAnsam]

Microsoft tech fixed this for me today. It is the "Intel(R) Dual Band Wireless-AC 7260" Network adapter settings.

Right click on the start button

Click "Device Manager"

Click "Network adapters"

Click "Intel(R) Dual Band Wireless-AC 7260"

Click on the Power Management Tab

The top 2 "allow" boxes should be checked.

     Allow the computer to turn off this device to save power

     Allow this device to wake the computer

            The indented box should be unchecked

[Tederick]

The only solution I've found that worked. Thank you

[Icemandsc]

Ok.  I am having the same issue.  Computer won't shut down (light stays on) after updaing to windows 10.  Mine might be something different but I need some help.  When I shut down the computer light stays on and then after about 2 min it kinda reboots and then in the lock screen I can choose shut down and the computer will shut down properly.  Is this something different?  Also, I looked and I don't have IME.  I have a HP Stream 13.  Thanks.

[JDAnsam]

My earlier solution works only some of the time - I plan on contacting Microsoft again.

[gangadhar12]

finally we the customers are suffering from this problem . neither HP, nor microsoft or INTEL cares . the big mistake we had done is upgrading to windows 10.  otherwise we are happy with windows 8.1 .  the only solution for this problem is bios update HP is still did not come up with its latest BIOS update .

[rockyanexpert]

Dear All

Please go to Manage-Device Manager-System Devices-Intel Management Engine Interface.

Uninstall the driver (v11xx).

Download IMEI v9.5 from Intel Support https://downloadcenter.intel.com/download/23746/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC

Install this driver-Reboot.

All Windows 10 Shutdown and Sleep problem SOLVED......(verifed)

No problem since last seven days:smileyhappy: 

[andygi11]

Exactly that's what I did mention in my previous replies to this thread 🙂

[MRut]

Same problem with my Pavillion 15 on Windows 10. Hope we're provided an update soon!