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yvo912
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Windows 7 Home Prem OA

HP Recommended
Pavilion g6
Microsoft Windows 7 (64-bit)

I have had a hard drive failure which i have replaced.  I do not have any OS recovery discs although I have a licence for Windows 7 Home Prem OA.   The recovery was on the hard drive which is kaput.

 

I need a link to download the windows 7 home Prem OA that originally came with my laptop.

 

I have a Product Key for this software.

 

Thank you

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WAWood
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@yvo912

 

Hello;

Allow me to welcome you to the HP forums!

 

The version of Windows that came preinstalled on your PC is HP OEM -- and that is not available for download.  To get it, you have to order a set of disks, or USB stick, known as HP Recovery Media.


HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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yvo912
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Thank you for your help

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WAWood
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Glad I was able to help -- please follow the directions in my signature.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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