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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 09:05 PM

HP Recommended
Product: G62-144DX
Operating System: Microsoft Windows 7 (64-bit)

My hard drive failed and have installed a replacement. My notebook orignally came with windows 7 pre installed on it but when I go to microsofts website to download a copy of windows 7 and put in the product key from the sticker on the bottom I get the following error: the product key you entered appears to be for software pre-installed by the device manufacturer. please contact the device manufacturer for software recovery options.

 

How do I obtain a copy of Windows 7 that I can download to a usb flash drive?

5 REPLIES 5

‎05-08-2017 09:19 PM

HP Recommended
Hi Steve,


Follow HP expert Paul Tikkanen's suggestion given in here: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...

Download and make Windows 7 Home Premium 64-bit bootable media.

https://support.hp.com/in-en/document/c02024268

Additional drivers here:
https://support.hp.com/us-en/drivers/selfservice/hp-g62-100-notebook-pc-series/4078809/model/4150121


Regards

Visruth
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‎05-09-2017 09:33 PM

HP Recommended

Sorry, but I do not see a windows 7 download link here.

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‎05-10-2017 02:15 AM

HP Recommended

Are you sure you read the thread I posted in my previous reply?

HP expert Paul Tikkanen has explained it.

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‎05-10-2017 08:27 AM

HP Recommended

there is only 1 fix.  (baring weeks of hard work using MS disks)

get the HP media kit.,

 

get it and do a full install back to day 1.

 

the HP license is only for you PC< and OEM license is not Retail license, at all.

that means MS does not allow your license to work (cept at the free w10 year, where is converted all mine to w10 for free and now have real w10 MS licenses)

 

we have answered this 10000 times (its the #1 dead pc, anwer in the world) I help only in the dead PC sections.

and the link even more.

  1. buy kit
  2. load kit
  3. win (back to day1 in minutes)

 

 

https://support.hp.com/us-en/document/bph07143

NO warranty answers by me.
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‎05-10-2017 09:23 AM

HP Recommended
@savvy2


HP expert Paul Tikkanen's suggestion given in the thread I linked to, has helped many many members coming here to clean install Windows 7 (OEM versions). Did you try it?


Regards

Visruth
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