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HP Recommended

Just to make this short I have already read over most of the propular forums and other questions people have posted about a similar issue however nothing i have read so far has managed to solve the problem i am having.

 

I own a HP ENVY TS 15 Notebook PC. Running windows 8.1 64bit. I have the Ralink RT3290 802.11bgn Wi-Fi Adapter and have been using the (Ralink 802.11 Wireless Adapter Driver  -  Ralink Technology, Corp.  -  5.00.37.0000) The bold is the current driver im using i have tried updating to the newest driver however it does not work it was unable to connect to my network in fact it was unable to find any networks at all.

 

I have had this problem for quite some time orriginally assuming it was a problem with my modem or router so i replaced them however the problem continued so i turned to the forums to see if the problem was more then just mine and low and behold its happending to alot of people. 

If any aditional information is needed please let me know.

 

Simply put is there something that will finally fix this problem?

 

Cheers - Brandon

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try this first:

http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58586.exe

 

If doesn't work try this:

 

http://www.mediatek.com/en/downloads/?sort=date

 

Those cards have problems with connection and a lot of users had reported same problem.

At the moment Intel and Broadcom is the best and without problems at all unless no driver installed.

 

 

 

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.

View solution in original post

9 REPLIES 9
HP Recommended

Hmmm problem with drivers?

I need you to provide full model number but no serial please.

Also do the following and paste it here:

http://www.wikihow.com/Find-Hardware-ID

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.
HP Recommended

Thanks for the reply.

 

Driver details are as below:

 

-Ralink RT3290 802.11bgn Wi-Fi Adapter

-PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00
-PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C
-PCI\VEN_1814&DEV_3290&CC_028000
-PCI\VEN_1814&DEV_3290&CC_0280

 

And by model number im assuming you mean of the laptop im currently using? if so this is it 

-Product number; E3A56PA#ABG

 

If any other information is needed let me know.

 

- cheers Brandon

HP Recommended

Try this first:

http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58586.exe

 

If doesn't work try this:

 

http://www.mediatek.com/en/downloads/?sort=date

 

Those cards have problems with connection and a lot of users had reported same problem.

At the moment Intel and Broadcom is the best and without problems at all unless no driver installed.

 

 

 

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.
HP Recommended

Thanks for you assisstance ill give those a go and see what works. Ill update the post with solved if they do.

 

Cheers Brandon.

Update: Working so far no problems but time will tell, I will update this in a few days to ensure that these solutions have or have not worked.
HP Recommended

Alright!

Good luck.

Keep me updated.

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.
HP Recommended
The second option work for me , thank you Derek , I had problems since I buy my lap a few months ago and I call to hpservice And nobody can gave me an answer , you are a master man!!!
HP Recommended

If you have any questions just reply, I will get back to you as soon as possible.

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.
HP Recommended

I Have the same issue Tell me which one is to be downloaded from mediateq site...???

HP Recommended

Hi,

 

I have the same issue. I tried both the steps, but they did not solve this problem. Could you please advise as what needs to be done.

 

Thanks very much in advance!

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