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‎12-15-2014 04:33 AM

HP Recommended

Hi, I need to download the Recovery Manager for windows 8 please,  my laptop is the 

HP TouchSmart 15-b130ea

I had to replace the HDD and install windows 8, since doing this i have now managed to  sort out the original HDD and found that the recovery partition is still intact with all the files needed to do a full Factory Restore, sadly i canot do this

unless i can download the RM for windows 8 please?

Kindest regards

Martin

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2014 05:17 AM - last edited on ‎04-20-2016 04:18 PM by HP Administrator

HP Recommended

The HP Recovery Manager is not a downloadable product. It is delivered with all new Windows notebooks and desktops on the hard disk along with a recovery media creator. The owner of the notebook is asked during setup if he or  she is ready to create recovery media. It would seem that you forgot to do that.   The following method was available from within Windows or from F11 (during startup) unless Windows was corrupt or the recovery partition was disturbed or deleted. 

create recovery media1.png

create recovery media2.png

create recovery media3.png

 

Is the operating system still bootable from the original HDD?

 

If it is then you should temporarily reinstall it, boot to Windows  and create usb recovery media by use of the HP Recovery Media creator. Otherwise, you will need to order and purchase recovery media from HP.

 

Ordering  Recovery media  for Europe, Middle East and Africa regions

http://h10010.www1.hp.com/ewfrf/wc/document?cc=nl&lc=nl&dlc=nl&docname=bph07143

 

Is your sleekbook still in its warranty period?

Check your warranty status Here.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

5 REPLIES 5

‎12-15-2014 05:17 AM - last edited on ‎04-20-2016 04:18 PM by HP Administrator

HP Recommended

The HP Recovery Manager is not a downloadable product. It is delivered with all new Windows notebooks and desktops on the hard disk along with a recovery media creator. The owner of the notebook is asked during setup if he or  she is ready to create recovery media. It would seem that you forgot to do that.   The following method was available from within Windows or from F11 (during startup) unless Windows was corrupt or the recovery partition was disturbed or deleted. 

create recovery media1.png

create recovery media2.png

create recovery media3.png

 

Is the operating system still bootable from the original HDD?

 

If it is then you should temporarily reinstall it, boot to Windows  and create usb recovery media by use of the HP Recovery Media creator. Otherwise, you will need to order and purchase recovery media from HP.

 

Ordering  Recovery media  for Europe, Middle East and Africa regions

http://h10010.www1.hp.com/ewfrf/wc/document?cc=nl&lc=nl&dlc=nl&docname=bph07143

 

Is your sleekbook still in its warranty period?

Check your warranty status Here.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎12-15-2014 06:03 AM

HP Recommended

Hi, i didnt create the backup as i didnt have the backup media at the time, sods law i know...

No, i cannot boto to windows as when the lappy was playing up i tried to do the factory restore, that failed due to the HDD

being poorly, this lost the windows (boot into) and i ended up with a Please insert boot disk screen...

Therefore i bought a new drive and reinstalled windows 8.1, i then  added the orignal drive to a USB Caddy and repaired the errors.

I can acess ALL data in the recovery partition, i can even open the .wim files and see the windows installation media and

all the HP software needed.

What i do not have is the HP recovery manager, why it is not a stand alone application i will never know, i  suppose its so that they can sell more recovery media, dont tell me they have absolutely nothing to do with it becuase its HP's recovery so they will be making "something" from the sale of the recovery media.... they really need to release a standalone application as i have seen so many on here asking for it, albeit different models opposed to mine, some have been directed to the download for their model, but some have also had the same answer as me....

Anyhoo, seen as i cannot access/download the RM, Is there a way to initiate the recovery process from within the partition?

If not, Which .wim is the correct one to extract and use as the OS boot setup please? hers a few optiobns i have...

Folder = Recovery/WindowsRE/WinUCRD.wim   This one has a setup.exe in the archive, could this be the one that the RM initates?

Folder = preload/build.wim In this one there is the installable windows thats bootable, i can probably create bootable media from it

Just not sure which is the correct one to run from?

Regards

martin

‎12-15-2014 08:52 AM

HP Recommended

I have found the RM in one of the .wim files but when i run it i get errors 😞

There has to be a way to utilise the recovery partition and initialise the recovery process, like i said, its all there, im just not able to use it because of no installed Recovery Manager....

‎12-16-2014 12:58 AM - edited ‎12-16-2014 01:21 AM

HP Recommended

The only two ways I am aware of being able to access the recovery manager are as follows:

 

1) While logged into Windows, use the search charm. Type in recovery and then click on the recovery manager icon that appears. It can also be located and used via the Metro interface.

 

2) Boot to the HP recovery disk set or usb recovery media that was created from the Recovery media creator. 

 

It is unfortunate that you did not take the time to make the recovery media. HP did make it available to you.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎12-16-2014 01:07 PM

HP Recommended

I have found my solution, going through the install.wim file in the recovery partition, in the Preload folder, there are 

folders numbered 1 to 4,  folder number 4 has a folder  called SWsetup, in this folder is a folder called RMFQ, this IS HP's Recovery Manager install media, i now have it installed and running the recovery!! 😄

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