Windows Media Player not updating album art and album info.

[PDQBach]

I have a desktop HP Envy h8-1417c 64 bit PC and I recently updated to Windows 8.1 (from Windows 8 - which came loaded on the PC). After the update, Windows Media Player still works fine, but it will not accept new album art and information when I try to rip one of my new CDs to the music library. It searches the internet, and finds the correct art and information, but when you click accept, nothing happens. The CD selections simply stay blank. I can still see the older files info and art (prior to the update) so I know it has retained what was already ripped. I also have a music editing program called Gold Wave (which works with Windows 😎 and it can no longer find album art. I also have iTunes loaded and have no problems finding album artwork and info with this program. Is there something I am missing? I can't find anyone having this same problem on the internet. Thank you.

[banhien · Accepted solution]

Hi,

Microsoft support may be able to help you, both Windows 8.1 and Windows Media Player are not HP's products:

   http://social.technet.microsoft.com/Forums/windows/en-US/43f113c8-8e9d-483c-a18b-586266ec55b9/window...

Regards.