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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-13-2017 05:19 PM

HP Recommended
Product: Presario cq57
Operating System: Microsoft Windows 10 (32-bit)

Was doing system recovery process. Got message windows failed to load because a critical system driver is missing or corrupt.  File \windows\system32\drivers\volsnap.sys          status: 0xc0000221    do not have original disc

 

1 REPLY 1

‎02-13-2017 05:20 PM

HP Recommended

@direed


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.



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