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direed
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Windows failed to start

HP Recommended
Presario cq57
Microsoft Windows 10 (32-bit)

Was doing system recovery process. Got message windows failed to load because a critical system driver is missing or corrupt.  File \windows\system32\drivers\volsnap.sys          status: 0xc0000221    do not have original disc

 

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WAWood
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@direed


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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