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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-14-2017 08:59 PM

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 10 (32-bit)

On the surface, my laptop seems to be working okay, but when it comes down to certain issues you can tell there is some kind of issue going on. First indicator, I downloaded an app called Riverpoint Writer which works through Microsoft Word. The way the program works is it sets everything up in an APA writing format, and when opened is supposed to immediately bring up a prompt for the title of the paper, author, etc. However, when used on this device all it brings up is a blank Word document as if you just opened Word. Another issue is when I download a zipped or compressed file, it doesn't treat it as such. I can open the file with absolutely no issue. Which would normally be okay, but when it is  a music file, I can listen to the files individually on a music player, but cannot transfer them over completely to the music player.

 

There is something very obviously wrong with the set up. I've tried talking to support from both Microsoft and HP, both have told me it was an issue with a program I've downloaded and I needed to pay for a service to get it fixed, but that has not worked. I've kept up on all the updates, I've removed and redownloaded software, and nothing seems to be helping. 

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