Wireless Adapter disabled (error code 702)

[eranga]

Hi all,

Just power up my HP laptopn and it end up with the following message.

"Wireless Module not supported

The system has detected a wireless module installed in the system is not supported. System halted. Please remove device and restart.

WLAN Module ID (702)"

WLAN notification in amber and I cannot off it too. Specifications are as follows.

HP Pavilion g6

Windows 7

Intel Core i3

Please help me to sort it out. I'm stuck on this days. 😞

Shall I re-install the OS?

[ManjunathTech]

Hi

You have a couple of options as I see it please try these steps might help you to fix your issue.

1) Disconnect the Battery & Adapter then press & hold the power button on Notebook for 30 seconds then turn on the unit and check if the Wireless light turns on.

2) Go to Device manager then uninstall the wireless drivers from Network Adapter and restart the unit and check if the light turns on.

3) Try doing a system restore to the date where unit was working fine.

4) Please update the Bios & Wireless driver from HP website.

5) Click start in search type Recovery Manager then click on it select Yes on User access control then select I need immediate help then select Driver & application recovery select the wireless driver and install it then restart the unit.

6) If you are comfortable reseating the wireless card which will be on the back panel off your unit you could try this steps as well.

If still you have the same issue then you need to call HP Technical support and get the part replaced.

[eranga]

Thanks for the reply.

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@ManjunathTech wrote:

1) Disconnect the Battery & Adapter then press & hold the power button on Notebook for 30 seconds then turn on the unit and check if the Wireless light turns on.

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I tried that but no luck. Still the same.

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@ManjunathTech wrote:

2) Go to Device manager then uninstall the wireless drivers from Network Adapter and restart the unit and check if the light turns on.

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How can I do this? Syste halted after that message. Even by pressing F10 it's not posible to access BIOS. Please guide me 🙂

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@ManjunathTech wrote:

6) If you are comfortable reseating the wireless card which will be on the back panel off your unit you could try this steps as well.

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I can give a try, but as the last option 🙂

Once again thanks a lot and waiting for your reply

[ManjunathTech]

Hi

Can you provide me the Product number or the complete Model number for your unit will let you know how to reseat the Wireless card for your unit.

[eranga]

These are the details I found.

Brand : HP Pavilion g6

Serial :[Personal Information Removed]

Product : QJ552EA#ABU

Mdel : g6 - 1260sa

If I have miss something please let me know. Thanks a lot.

[hossam_misto]

I have asame problem with my notebook 

product no. xa827ea#abv

model. g62-a13ee

sn.[Personal Information Removed]

[HandyAndy14]

Hello hossam_misto,

I understand you're getting an error code of 702. I will be glad to assist you with trying to resolve this. The first thing I would like for you to follow is the post from the link below:

http://goo.gl/6vOhBy

If you're still having an issue after steps 1-5 provided in the link above I recommend reseating the wireless card. Instructions for removing the WLAN module starts on page 47 from the following link: http://goo.gl/ZD4pJ

Let me know if this works.

Thank you,