Wireless LAN adapter is disabled

[trugge2]

HP model: G62-a37SO, purchased in Denmark

Running Windows 7 (x64) Ultimate

HP Wireless Assistant claims that the Wireless LAN Adapter is disabled in "device manager" and cannot be enabled fro mthe "Assistant"

Opening Device Manager shows no LAN adapter at all (dis- or enabled)

How do I move forward from here

(reason for trouble: I had to reinstall Windows 7 and download a number of drivers to get the machine up and running smoothly. The only device I can't get at is the Wireless LAN Adapter.

I would really appreciate a bit of help

Kind regards

Torben

[erico]

Hi,

---

@trugge2 wrote:

HP model: G62-a37SO, purchased in Denmark

Running Windows 7 (x64) Ultimate

HP Wireless Assistant claims that the Wireless LAN Adapter is disabled in "device manager" and cannot be enabled fro mthe "Assistant"

Opening Device Manager shows no LAN adapter at all (dis- or enabled)

How do I move forward from here

(reason for trouble: I had to reinstall Windows 7 and download a number of drivers to get the machine up and running smoothly. The only device I can't get at is the Wireless LAN Adapter.

I would really appreciate a bit of help

Kind regards

Torben

---

Press the F12 key to turn on the wireless when you are booted into Windows. Does the wireless led light up?

The driver is located here at your support pages.

Best regards,
erico

[trugge2]

1) Yes, the blue light goes on OK when pressing F12

2) I have been on your recommended page, but there are 10 different drivers for Networks to choose from. How do I decide which one to pick?

Kind regards

Torben

[erico]

Hi,

---

@trugge2 wrote:

1) Yes, the blue light goes on OK when pressing F12

2) I have been on your recommended page, but there are 10 different drivers for Networks to choose from. How do I decide which one to pick?

Kind regards

Torben

---

Oh yes ..I noticed that. 🙂 Life is never simple.

There are ways to determine what you have installed.

One way is to open the cover for memory modules on the bottom of the case. remove the memory modules and then get the information from the wireless module itself. That is a bit hardcore for most notebook owners.

you can go this route.

Start-->type devmgmt.msc and then select devmgmt.

Device manager will open. Now look at the network adapters section and expand it.

The wireless adapter will be the one that has a yellow exclamation point indicationg no driver installed.

select it and right click it and select properties..

Now the adapter property windows will open.

Go to the Details tab and use the dropdown to get to the hardware ids.

That is what you need to post here.

Once you have done that, lots of us here have the resources to identify the manufacturer and model that is installed. Then yo can download it from the HP website.

I don't recommend trying all of the different drivers at the website to see which one works. That can have unintended and disastrous results on your installed wireless module.

Best regards,
erico

[trugge2]

Yes life is difficult at times.

Looking at Device MAnager, Network Adapaters only displays one network adapter, namely: RealTek PCIe FE Family Controller

There is no adapter for wireless lan

[erico]

Hi,

---

@trugge2 wrote:

Yes life is difficult at times.

Looking at Device MAnager, Network Adapaters only displays one network adapter, namely: RealTek PCIe FE Family Controller

There is no adapter for wireless lan

---

Ok..

The Service and Maintenence Guide for your notebook is here. Print out page 47,48 an 49.

Opening your notebook up to get to the module is not a difficult task if you have any technical skill at all.

It is just as it is detailed in the manual. Simple. There are only two screws to remove and two wires(antenna) connected to the module with a type of connector clip.

You will need a jewelers philips screwdriver to do this and a place or plastic bag to put the two screws in.

 If you can see the manufacturer's name and model number without removing it once your have the access door then don't remove the antenna connectors nor remove the module.

Write down everything that you see on the module and post it here.

 You can also have this done at a laptop repair shop for a low price as well.

Best regards,
erico

[trugge2]

Once again, thank you for being so helpful.

Tomorrow I will find the maual, download it, read it, hopefully discover the information needed, opening the PC and locate the adapter, write down everything there is printed on the device and finally post it in this thread.

Kind regards

Torben

[trugge2]

Hi again,

The following IDs were printed on the Wireless LAN Adapter

MAC: 002682A9D04C

CT#: GBCJU0AADZ175B

SPS# = 593836-001   AS# = 593732-001

BCM94313HMG2LP1  P209

WPEB-121GN  Product of China

Hope this helps

Kind regards

Torben

[erico · Accepted solution]

HI,

---

@trugge2 wrote:

Hi again,

The following IDs were printed on the Wireless LAN Adapter

MAC: 002682A9D04C

CT#: GBCJU0AADZ175B

SPS# = 593836-001   AS# = 593732-001

BCM94313HMG2LP1  P209

WPEB-121GN  Product of China

Hope this helps

Kind regards

Torben

---

You have a Broadcom  4313 802.11 A/B/G/N wireless adapter.

This should be the driver. It is here on the HP servers.

Best regards,
erico

[trugge2]

You are absolutely right.

Just five minutes ago HP Support Assistant informed me that I needed an update for this Broadcom Wireless LAN Driver

I let the HP Support Assistant download and install the driver.

I am this minute writing to you using my wireless connection.

I am very grateful to you, your promptness and your knowledge.

I highly recommend you as a good information source with a helpful mind.

Thanks a lot

Torben