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roxsnard
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Message 1 of 3
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Your PC ran into a problem and needs to restart: windows 8.1 clean boot install

HP Recommended
hp 2000 notebook pc

I CURRENTLY have NO OS on my system do to the fact that I had a different issue installing windows 10. 

 

I am trying to install windows 8.1 on my system from a USB. I used the windows media creation tool to make by USB bootable but still had to change my settings to 'legacy boot' in order for the usb to be detected and booted to. 

 

First I will get the windows icon and the spinning dots

 

then this screen appears and i click next step8starttheWindows8.1VMandinstalltheOS_thumb.png

 

and then this screen appears and I click install 

 

Install-Windows-8.1-2.jpg

 

and then it will say "setup is starting" 

 

and then i get this message and my computer restarts

 

Your-PC-Ran-Into-A-Problem-And-Needs-To-Restart.jpg

 

and then the process starts over agian

 

Please help!

 

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visruth
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Message 2 of 3
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HP Recommended
Hi,


What is the full model name, product number of your laptop?

http://support.hp.com/in-en/document/c00033108

Why are you reinstalling Windows?

Tap away F2 key as you power on laptop. Do extensive hard drive and memory test. Let it finish.

Report back.


Regards

Visruth
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Kalkuff
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Message 3 of 3
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HP Recommended

I have exact same laptop and I have never had this problem with updating to Windows 10. If you do, you could try a recovery. Here's the link: http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&SFS=tdoc. If it doesn't work, I'm very sorry. Since I never had this problem, I don't know of any other way to fix it. Also, in the operating system area, since it came with Windows 8, select Windows 8.

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