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GetingeKeith Student
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Zbook 17 G3 and Thunderbolt Dock connection issues

Z book 17 G3
Microsoft Windows 7 (64-bit)

I have three ZBook 17 G3 that I cannot get a Thunderbolt dock installed correctly on. The first does not seem to want to install the thunderbolt driver, so that one's fun. The other two are having a different issue entirely.

 

I have read multiple threads here about similar issues, and none have offered a solution for my situation.

I have tried the latest BIOS, I have tried an older BIOS, I have downloaded the drivers and firmware(which won't install because it doesn't detect the dock)

 

Whenever I plug the dock in, Windows installs the drevices, but gets stuck and winds up with a "Base System Device" that it cannot find a driver for. I have tried three different docks, and three different cables. All have the exact same result.

 

Is there an obscure driver that I need to download to install that is not obvious in all of my searching?

 

Any questions or clarifications, I'm happy to respond.

 

-Keith

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Associate Professor Associate Professor
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Zbook 17 G3 and Thunderbolt Dock connection issues

Hello,

 

 

I see you are getting an error message and having trouble detecting the dock. Looks like you have tried some drivers and BIOS updates. Here is our WHitepaper that is updated with new drivers and procedures. I am also linking a troubleshooter link for this dock. Please have a look and see if there is something that we may be missing in order to detect this dock.


Whitepaper

 

Troubleshooter:

http://support.hp.com/us-en/product/hp-zbook-dock-with-thunderbolt-3/11122586/document/c05060909/

 

I have seen a simlar problem of drivers not loading and it was caused by a Citrix client

 

 

 

I am an HP employee.

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Grad Student Grad Student
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Zbook 17 G3 and Thunderbolt Dock connection issues

First of all, please try to set Thunderbolt Security level to "no security (SL0) in F10 Setup. And then please make sure to follow the steps in the following Customer Advisory. If you want to use SL1, you have to authorize to use the thunderbolt device under OS.

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c05178033

 

I work for HP. All opinions and comments are my own.

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