amd mobility radeon hd 5000 series code 43

[givemea19]

I am getting a code 43 for my amd mobility radeon hd5000 series.

[deanforster]

Same quastion but longer:

HP Pavilion dv6 No Second Monitor with Widows 10

With W7 I use a Pavilion 23xi Monitor via HDMI in addition to the lap top screen.

On upgrading to Windows 10  only the Laptop screen  is enabled.

Looking at device manager and HP System info I see that the laptop screen is being driven by the  “Graphics device 2:  ATI Mobility Radeon HD 4200 Series”, Device Manger reports “No drivers are installed”.

“Graphics Device 1: AMD Mobility Radeon HD 5000 Series” in controlling nothing and DM reports, with a yellow exclamation mark, “Windows has stopped this device because it has reported problems. (Code 43)”.

Presumably why I have no second monitor output?

Any view on how to fix? “Update drive” says I’m running the latest driver. No luck with the ATI update software either.

Another question is given that googling seems to say that the 4200 is not supported in W10 could this be a root cause of the 5000 problem and an indication that I’ll never get dual monitors back (which means going back to W7 or a new PC)? Or is it simple a matter of coaing the 5000 driver back to life?

Any thoughts appreciated. Even if only to say me too.

Thanks,

Dean.

[Hendlton]

Same exact thing here, I installed AMD's new Windows 10 drivers but I guess they don't support our GPUs since they're pretty old but I really hope there's a solution to this other than downgrading back to Win 7.

[givemea19]

hp solutions:  this doesn't solve our problem.

[Hendlton]

I checked AMD's new driver's Supported Procuts and HD 5000 Series is on the list so drivers may not be the problem. I also disabled Driver Signature Enforcement and I don't know if it's related but now it's not code 43 anymore, it's code 52 now.

EDIT: Well, I reainstalled the drivers and it's back to code 43 but I looked at the log and found this:

<package>
<description>AMD Display Driver</description>
<result>Fail</result>
<version>15.200.1062.1003</version>
<size>90 </size>
</package>

so it fails to install the display driver, all other things installed successfully and I ran it as Administrator just to be sure.

[Redfred1]

Just to pile on here, I'm having the exact same problem. The default video driver is just roasting my processor, too. I'm beginning to regret even trying to update to Windows 10. Hopefully this will get resolved in the next week or I'm going to revert back to 7.

[Hendlton]

Well I guess one of three things is gonna have to happen,

1) AMD releases a new driver that actually works (Likely to fix it)

2) Windows update will somehow fix it (I had this problem on Windows 7 and after updating Windows, the problem was gone) or 3) Someone finds a solution (Currently not very likely to happen)

I'd love to return to Windows 7 for the time being but for some bloody reason, Windows 10 took around 20 hours to install, I don't know why, it just did (Not counting the download time which was about 8 hours), don't know why, I have a 5400 RPM 500 GB WD HDD which works completely fine so it wasn't the HDD and I really don't want to go through that again but on the other hand, I can't watch a YouTube video at more than 15 FPS if the quality is above 360p...

[Hendlton]

I fixed it! Here's how:

I downloaded the latest AMD drivers for Windows 10 and installed them.
Then I downloaded the HP provided drivers for Windows 7
These drivers said that everything was up to date so I uninstalled the 5000 series in Device Manager, then rebooted.
After the reboot, I had Video Controller (VGA Compatible), I clicked on it and went to update drivers and choose to browse my computer.
I chose "C:\SwSetup\SP49517" and that installed the display drivers and the screen went black.
I waited a while to be sure that the drivers were installed and then turned off the laptop with the power button.
When the laptop powered back on, it was working.
Now both 5000 series and 4200 series are working.

The only problem is that Windows Update is trying to update the drivers so I'm scared to let it update, how do I stop it from updating the AMD drivers but allow it to download Windows updates?

[Redfred1]

This implies to me that a complete fix is possible if AMD, HP, or Microsoft put in some effort. We may have to manually reinstall the old Win7 driver after every automatic update by Microsoft.

I'll try this work around on the weekend. 

[Hendlton]

You should look at this (http://www.techradar.com/news/software/operating-systems/workaround-arrives-to-stop-forced-windows-1... it says how to stop Windows from updating the AMD drivers, I did this but the update is still in the list, I don't know if it'll install automatically but you should try and see. (stop the updates from happening automatically and then install the new drivers.)