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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-25-2017 11:02 AM

HP Recommended
Product: pavilion 14 AB154la
Operating System: Microsoft Windows 10 (64-bit)

Honestly im having too many issues with this notebook related to radeon drivers. Every motnh i have to upgrade them.

Two days ago new upgrade came out, i installed and now it says that they are not correctly installed or not installed at all. I have re installed the driver succefuly but it still not working. At same time i tried re intalling windows and driver but i get same problem. 

 

amd radeon A10 8700 r6 with 6gb ram.

3 REPLIES 3

‎05-26-2017 10:35 AM

HP Recommended

Hi @macrigato,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP Pavilion Notebook - 14-ab154la wherein the AMD Radeon A10 8700 r6 drivers are not working.

 

This issue could occur if the latest drivers are not installed.

 

Let's go through a few steps to troubleshoot this issue.

I suggest that you uninstall the AMD Radeon drivers from device manager and install the latest driver from AMD website using AMD autodetect tool. 

  1. Press the Windows key and the x key together, select Device Manager.
  2. Expand the Display Adapters section.
  3. Find the Graphics Driver. 
  4. Right click Graphics Driver and select Uninstall.
  5. Select the check box Delete the driver software for this device.
  6. Reboot the computer after uninstall process has finished.

Download the AMD Driver Autodetect tool from the link: AMD Driver Autodetect and then install the latest drivers.

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.

‎05-26-2017 08:57 PM

HP Recommended

thank you for your help. I ve done what you said.  i could fix it by deleting and re installing microsoft visual c 2005 and doing what you said. but sometimes windows tries to upgrade driver from r7 to r8 and that makes driver stop working.

 

 

‎05-27-2017 09:16 AM

HP Recommended

Hi @macrigato,

You are welcome.

 

I am happy to know that the issue has resolved. Let's check if the issue reoccurs in future. Until then you need not worry.

 

I also appreciate your time and patience.

 

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

It was a pleasure assisting you. You have a good day ahead.

Rainbow23 - HP Support.
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