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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2016 01:33 AM

HP Recommended
Product: hp probook 450 G3
Operating System: Microsoft Windows 8.1 (64-bit)

hello , i bought this laptop brand new everything is fine except the audio its not working , i installed the latest driver from the drivers list on the website, i also updated the bios but also didnt fix the issue .

 

any hel please !

5 REPLIES 5

‎03-02-2016 11:31 AM

HP Recommended

Hello ahmadbt

 

Thank you for posting your query on HP Support Forum

 

Please follow the steps given below:

 

1. Disable the Intel Smart Sound (ISST) option in BIOS

 

2. Uninstall the installed Audio drivers from Device Manager.

 

3. Reinstall the Audio drivers once again.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7834518&swItemId=ob_158042_1&swEnvOid=415...

 

****Click the Kudos Button on left to say Thanks****
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,
K B T 86
Although I am an HP employee, I am speaking for myself and not for HP

I am an HP employee
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‎09-09-2016 04:57 AM

HP Recommended
I Disable the Intel Smart Sound (ISST) option in BIOS
And instal conexton sound driver downlowd from hp website and its working
Thank

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‎10-07-2016 07:46 AM

HP Recommended

I have almost over 100 of these laptops and the sound keeps crashing.I do not see where to Disable the Intel Smart Sound (ISST) option in BIOS?Can you give me more info. Do i need an older verison of the bios?I have the newest one listed on Hp website.

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‎11-02-2016 07:58 AM - edited ‎11-02-2016 08:09 AM

HP Recommended

Hello I have the same problem with four laptop. This is  an annoying issue cause I have to reinstall the drivers over and over. By the way when you install the audio driver the laptop show a problem and force restart (like a blue screen)

 

https://www.amazon.com/gp/product/B00UCDNRA0/ref=oh_aui_detailpage_o07_s00?ie=UTF8&psc=1

 

Below I show you the option as KBT86 say but there is not such opcion for Intel Smart Audio (ISST).

  1. Press Esc, then BIOS Setups (F10)
  2. Go to Advanced, Select Built-In Device Options

 

IMG_20161102_093722.jpg

IMG_20161102_093736.jpg

IMG_20161102_093752.jpg

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‎05-10-2017 12:26 AM

HP Recommended

i am also having the same issue and posted a separate thread as well.

 

http://h30434.www3.hp.com/t5/Notebook-Audio/HP-Probook-450-G3-Sound-Crackle-amp-popping-issue/td-p/6...

 

I also cannot find the option to disable Intel ISST in the bios.

 

This is quite annoying since i bought a brand new laptop and also there is no HP service centre here in Pakistan.

 

Pretty disappointed by HP lately!!!!

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