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ahmadbt
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audio issue hp ProBook 450 G3

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hp probook 450 G3
Microsoft Windows 8.1 (64-bit)

hello , i bought this laptop brand new everything is fine except the audio its not working , i installed the latest driver from the drivers list on the website, i also updated the bios but also didnt fix the issue .

 

any hel please !

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KBT86
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Hello ahmadbt

 

Thank you for posting your query on HP Support Forum

 

Please follow the steps given below:

 

1. Disable the Intel Smart Sound (ISST) option in BIOS

 

2. Uninstall the installed Audio drivers from Device Manager.

 

3. Reinstall the Audio drivers once again.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7834518&swItemId=ob_158042_1&swEnvOid=415...

 

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K B T 86
Although I am an HP employee, I am speaking for myself and not for HP

I am an HP employee
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vckpathkop
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I Disable the Intel Smart Sound (ISST) option in BIOS
And instal conexton sound driver downlowd from hp website and its working
Thank

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TechDudeZ
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Message 4 of 6
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I have almost over 100 of these laptops and the sound keeps crashing.I do not see where to Disable the Intel Smart Sound (ISST) option in BIOS?Can you give me more info. Do i need an older verison of the bios?I have the newest one listed on Hp website.

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rjtg
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Hello I have the same problem with four laptop. This is  an annoying issue cause I have to reinstall the drivers over and over. By the way when you install the audio driver the laptop show a problem and force restart (like a blue screen)

 

https://www.amazon.com/gp/product/B00UCDNRA0/ref=oh_aui_detailpage_o07_s00?ie=UTF8&psc=1

 

Below I show you the option as KBT86 say but there is not such opcion for Intel Smart Audio (ISST).

  1. Press Esc, then BIOS Setups (F10)
  2. Go to Advanced, Select Built-In Device Options

 

IMG_20161102_093722.jpg

IMG_20161102_093736.jpg

IMG_20161102_093752.jpg

Omer84
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i am also having the same issue and posted a separate thread as well.

 

http://h30434.www3.hp.com/t5/Notebook-Audio/HP-Probook-450-G3-Sound-Crackle-amp-popping-issue/td-p/6...

 

I also cannot find the option to disable Intel ISST in the bios.

 

This is quite annoying since i bought a brand new laptop and also there is no HP service centre here in Pakistan.

 

Pretty disappointed by HP lately!!!!

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