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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-04-2017 05:56 AM

HP Recommended
Product: 15-BS576tx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Recently I've been experiencing this problem of auto shutdown in my laptop. It just shuts down without any notification even during activity going on. I checked task scheduler but there's no task for auto shutdown.

My windows licence is expired and I use WiFi for internet. I also intalled SpeedFan for fan problems.

 

Can I get a fix for this one?

1 REPLY 1

‎12-05-2017 09:24 AM - edited ‎12-07-2017 04:47 AM

HP Recommended

I have seen a video about shutdown problems with 15-BS576TX laptop. See the link:

https://www.youtube.com/watch?v=6AKKCBYZqrE

 

^ In the above case, he was facing shutdown resulting in restarting. It turned out to be a motherboard issue and he got the laptop replaced later. IF your laptop is less than 14 *days* old, use HP chat support and report this problem. They may replace the laptop.

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